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ORDERING INFORMATION When your order is received at Award Headquarters, it is processed immediately and an Acknowledgment Letter is sent to you. This letter will list all items you ordered along with your Order Number. Should you need to contact Award Headquarters for any reason regarding your order, please reference your Order Number.
IMPORTANT Manufacturer’s technical advances may necessitate
shipment of updated models at no increase. In the event an item you
order is no longer available, every effort will be made to offer you a
comparable item of equal or greater value. In the case where an item of
equal value cannot be located, we will request from you a reselection of
the merchandise based on your award point accumulation. If you are not
totally satisfied with the substitute, please contact Award Headquarters
immediately at the number given on your acknowledgment letter or packing
slip. Televisions are non-returnable. Please read the dimensions in the product copy to ensure the TV will fit your space before ordering. SHIPMENT OF YOUR AWARD Many items will be shipped immediately from our warehouse. However, it is not always possible to ship all items ordered together and you may receive your items separately, on different days. Some merchandise is shipped directly to you from the manufacturer. Typically your order will arrive within 4-6 weeks of your order date. Merchandise made to your specifications, such as furniture, may take up to 12 weeks. We constantly monitor all open orders to insure the quickest delivery possible. All items are shipped prepaid with all applicable delivery charges included. Once the trucking company contacts you, please schedule your delivery within 2 working days. Failure to contact the trucking company and schedule delivery in the time specified may result in an automatic return of merchandise to the manufacturer, or additional charges. PLEASE DO NOT PICK UP THE MERCHANDISE YOURSELF. Due to some local delivery situations it may be necessary to have a special carrier make a delivery to you. Should this occur and an additional delivery charge is required, please pay it and request a signed receipt from the carrier. Simply mail the receipt (along with your name, address, the item number & order number) to Award Headquarters and you will be promptly reimbursed. All installations and/or service are not included in our point values. You should arrange for these services locally. MERCHANDISE DAMAGED IN TRANSIT Transit damage is rare. However, when you receive your order, please inspect it immediately.
RETURNS We do not accept returns on furniture and televisions. Please read the dimensions in the product description to ensure the item you order will fit your space before ordering. If for any reason you are not satisfied with any other award, we will be happy to replace it as long as the original shipping cartons and packing material are returned with the items as received. Please do not return any merchandise without prior instructions from Award Headquarters. ALL EXCHANGES MUST BE MADE WITHIN 30 DAYS FROM RECEIPT. Do not destroy or dispose of any merchandise, shipping cartons or packing material without prior instructions. WARRANTY INFORMATION Manufacturer’s warranty information is available upon request from Award Headquarters. All items are manufactured by independent suppliers. THE ONLY WARRANTIES, WHICH APPLY TO ANY ITEMS ORDERED AND SHIPPED BY US, ARE THOSE OF THE MANUFACTURER, AND, SUBJECT ONLY TO THE MANUFACTURER’S WARRANTIES. GENERAL INFORMATION Accidental typographical errors sometimes occur in merchandise description and award values. In this event, we reserve the right to notify the person placing the order of the correct description or value before merchandise is shipped so adjustments can be made. We cannot accept responsibility for delays, or inability to fulfill an order for any causes such as fire, explosion, actions of the elements, strikes or any other differences with workmen, restrictions or restraints imposed by law, rules or other order of public authority, interruption of transportation or other causes of any nature beyond our control.
For Emergency Service
call 800-279-8833.
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